Returns & Exchanges
At Chess, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn apparel. Every piece is a strategic addition to your wardrobe, and we are committed to ensuring the perfect fit and style for your next move.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the garments are in their original, unwashed condition.
Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off and Track
Deliver your package to the nearest authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing